Due to heightened security measures worldwide and to ensure we dispatch your flight on time as scheduled, we request that you check-in at least 2 hours prior to the scheduled departure time of your flight.

Our check-in counters will close 30 minutes prior to the scheduled departure time of your flight to allow us to complete flight documentations and clearances required by government and aviation authorities to safely dispatch your flight on time. Kindly note that we reserve the right to refuse acceptance of any passenger who turns up for check-in after the flight has closed, even if the aircraft is still at the gate and has not departed.

Failure to check in on time can result in the Airline treating you as a no-show passenger. This can lead to additional costs for you in the form of cancellation fees and fare upgrades.

For safety and security reasons, we conduct random screening of passengers, baggage and cargo on all our flights operating between Samoa and American Samoa. We reserve the right to refuse carriage of any item on a person or in a carry-on or checked baggage that we consider might pose a security risk and may endanger the safety of the aircraft and persons onboard.

We also reserve the right to deny boarding for any passenger under the influence of alcohol or prohibited substances and will report such incidents to the local police authorities. In all such cases, we will treat the passenger as having no-showed on his or her flight booked and shall apply our no-show policy accordingly.

Any passenger who travels on our flights must produce the following documents at the time of check in:

  • An official and valid travel document in the form of a Passport or Certificate of Identity which has an expiry date of not less than 6 months;
  • An entry permit for Samoan and other foreign passport holders travelling to American Samoa and for American Samoa citizens or US nationals and other foreign passport holders travelling to Samoa;
  • Your paid airline ticket or itinerary.

We reserve the right to refuse carriage to any passenger whose travel documents do not comply with the entry requirements of the country of his or her final destination. In all such cases, we will treat the passenger as having no-showed on his or her flight booked and shall apply our no-show policy accordingly.

American Sāmoa Entry Permit Waiver Countries

Countries listed below are not required to have Entry Permits to enter American Sāmoa. Travelers from the listed countries must hold a Non-Expired Machine Readable Passport and expiration date must not be more than 6 months from the passport expiration date.

Andorra

Australia

Austria

Belgium

Brunei

Canada

Denmark

Finland

France

Germany

Iceland

Ireland

Italy

Japan

Liechtenstein

Luxembourg

Marshall Islands

Micronesia (FSM)

Monaco

Netherlands

New Zealand

Norway

Palau

Portugal

San Marino

Singapore

Slovenia

Spain

Sweden

Switzeland

United Kingdom

Example of a Machine Readable Passport

machine-readable-passport

Carry-On Baggage

  • For adult passengers over 12 years – 1 piece NOT to exceed a maximum weight of 5 kilograms
  • For children and infant passengers under 12 years – 1 piece NOT to exceed a maximum weight of 3 kilograms.

Important Note

Due to space limitations and for safety reasons, we do not accept the carriage of packages containing any food items onboard our Twin Otter aircraft.

Check-In Baggage

  • For adult passengers over 12 years – Up to a maximum of 2 pieces NOT to exceed a maximum combined total weight of 20 kilograms (approximately 44lbs).
  • For children passengers 2 to 11 years inclusive – Up to a maximum of 2 pieces NOT to exceed a maximum combined total weight of 10 kilograms (approximately 22lbs).
  • Infant passengers under 2 years are not entitled to free check-in baggage allowance except when checking in a bassinet or stroller.

Important Note

We reserve the right to refuse carriage of any perishable food item that is not properly packed and sealed in appropriate packagings to prevent spillage and leakage on the aircraft.

We only accept seafood for carriage on our aircraft if the seafood items are properly packed in chilly bins or coolers and sealed with a plastic bag to prevent spillage and leakage on the aircraft.

Note that American Samoa quarantine regulations prohibit the carriage of local meat (cooked or raw) from Samoa into the US territory including any manufactured goods such as corned beef or sausages produced in Samoa.

We charge the following excess baggage fees for any baggage accepted at check in that exceeds the maximum free baggage allowances allocated:

  • From Fagalii or Faleolo to Pago Pago WST5.00 per kilogram
  • From Pago Pago to Fagalii or Faleolo USD3.00 per kilogram

Important Note

Accepting paid excess baggage does not guarantee that your excess baggage will travel on your flight for safety reasons. Any excess baggage accepted at check in is placed on standby and carriage will be subject to space and weight availability at the time of flight departure.

While our aim is to ensure your baggage accepted at check-in travels with you on your flight, however, there are several safety factors such as weight restrictions on a smaller aircraft and poor weather conditions which can prevent us from meeting this objective. In the event that we need to offload baggage for safety reasons, we will make every effort to forward your offloaded baggage on the next available flight, subject to availability of weight.

Please contact the following offices for assistance in the event that your baggage we accepted at check-in is lost or missing or alternatively email enquiries@polynesianairlines.com:

Polynesian Airlines – Fagalii International Airport

Phone: (685) 22173, Facsimile: (685) 25201

Polynesian Airlines – Tafuna International Airport, Pago Pago

Phone: (684) 6999126 / 6999127, Facsimile: (684) 6992109

We offer competitive freight rates between the two Samoas for carriage of cargo and freight items. We also offer discounted freight rates for regular shippers. For more information on our freight services between the two Samoas, please contact the following offices directly or alternatively email enquiries@polynesianairlines.com:

Polynesian Airlines Cargo – Fagalii International Airport

Phone: (685) 22173, Facsimile: (685) 25201

Polynesian Airlines Cargo – Tafuna International Airport

Phone: (684) 6999126, Facsimile: (684) 6992109

Important Note

Accepting cargo does not guarantee the immediate carriage of such items on a flight. Any cargo we accept is placed on standby and carriage will be subject to the availability of space and weight on our flights after we have accommodated the passengers and their baggage accepted at check-in and any offloaded baggage from previous flights.

We offer the following special services subject to payment of a nominal fee as listed below:

  • Unaccompanied Minors under 12 years – WST50.00 from Fagalii or Faleolo to Pago Pago and USD50.00 from Pago Pago to Fagalii or Faleolo.
  • Wheelchairs – WST50.00 for use and boarding out of Fagalii Airport or Faleolo International Airport and USD50.00 for use and boarding out of Pago Pago.
  • Surfboard Surcharge – WST120.00 from Fagalii Airport or Faleolo International Airport to Pago Pago and USD50.00 from Pago Pago to Fagalii Airport or Faleolo International.

Special Needs

We provide the following assistance on our flights for passengers with special needs to ensure they have an easy and pleasant journey with us:

Carriage of Children and Infant Passengers

Passengers travelling on our flights must be properly restrained for safety reasons. This includes those classified as infants or children under the age of 12 years. Children aged 2 to 11 years inclusive are required to be seated in their own seats. Infants under the age of 2 years are required to be seated on the accompanying adult’s lap, and be restrained using an extension seat belt looped through the adult’s fastened seat belt. Our safety policy does not permit children and infant passengers to be seated anywhere near the exits doors onboard our aircraft.

An adult may only travel with a maximum of 2 infants provided the first infant sits on the adult’s lap, while the second infant occupies a seat and be restrained using the proper restraint seat belt provided.

Bassinets and Strollers

Due to space limitation on our Twin Otter aircraft, bassinets and strollers cannot be carried onboard. These items must be checked-in and carried in the aircraft hold and will form part of an infant’s checked baggage allowance.

Children travelling alone (Unaccompanied minors)

Children can travel alone on Polynesian Airlines’ services if they are aged between 7 to 11 years inclusive. Children under the age of 7 years must travel together with a either a parent or an accompanying adult aged 16 years and over known to the child.

Incapacitated guests

Incapacitated guests are those who, because of their medical, physical or mental condition, require individual attention to ensure they have an easy and pleasant journey with us. As we do not offer inflight services onboard our flights, any incapacitated passenger travelling with a medical condition must ensure our approved Medical Information Form is completed by a medical doctor and submitted to us at the time of booking. Incapacitated guests who are unable to board and disembark from the aircraft on their own must, in addition to completing our approved Medical Information Form, travel together with an adult relative to provide assistance inflight.

We can assist by providing a ‘meet and assist’ and use of a wheelchair at the point of departure and arrival. For more information, please email enquiries@polynesianairlines.com

Elderly persons

We also provide assistance for our elderly passengers in the form of a ‘meet and assist’ and use of a wheelchair at the point of departure and arrival. Please ask our Airport staff for assistance.

Expectant mothers

Expectant mothers in normal pregnancy and good health may travel with Polynesian Airlines up to and including the 35th week of pregnancy provided a medical certificate with a declaration ‘fit for travel’ is presented at check-in and a written authorization from the American Samoan government allowing entry into the territory.

Our fares for departures from Fagalii International Airport include applicable taxes and surcharges levied by the respective government authorities of Samoa and American Samoa and the Airport Facility Charge payable at Fagalii Airport which applies to adult and children passengers aged 2 years and above. Infant passengers under the age of 2 years are exempt from paying the Airport Facility Charge.

Our fares for departures from Faleolo International Airport do not include the Sāmoa Airport Authority’s Departure taxes – WST65.00 tala for adult passengers from 12 years and WST15.00 tala for children passengers between 2 to 11 years inclusive. Infant passengers under 2 years are exempt from paying Departure Tax at Faleolo International Airport.

The safety of our operations for our customers and staff is our number one priority and focus. In line with IATA safety regulations governing the carriage of Dangerous Goods items onboard an aircraft, we prohibit the carriage of the following types of Dangerous Goods onboard our aircraft either in the cabin or as checked baggage. Dangerous Goods are items or substances that may endanger the safety of the aircraft or persons on board the aircraft.

Dangerous Goods prohibited for carriage onboard our aircraft at any time fall into the categories shown below. Security type attaché or brief cases containing Dangerous Goods such as lithium batteries or pyrotechnic devices are not permitted to be carried onboard our aircraft. Disabling Devices such as mace, pepper spray or other devices containing irritant or incapacitating substances are also prohibited from carriage onboard our aircraft on the person, in checked baggage and cabin baggage. Firearms and dangerous weapons are not permitted in the cabin. Petrol or gas engine equipment such as chainsaws, lawn mowers and trimmers and similar devices will only be permitted for carriage in the aircraft hold if they are new and in the original packaging.

Remember – It is illegal to knowingly or unknowingly take Dangerous Goods that could endanger the safety of an aircraft and persons on board and you will be liable for prosecution and severe penalties apply.

If you are not sure on the correct classification of items you intend to take onboard during your flight with us, please email enquiries@polynesianairlines.com for more information.

LAGs – Liquids, Aerosols and Gels

For security reasons, the following rules for taking liquids, aerosols and gels on flights in and out of Samoa and America Samoa apply. The restrictions on the carriage of liquids, aerosols and gels apply to all passengers boarding an aircraft on an international flight from Samoa to American Samoa and vice-versa.

  • The restrictions limit the quantity of liquids; aerosols and gels passengers may take onboard the aircraft with them, including duty free liquids, aerosols and gels.
  • The restrictions apply to products carried in the cabin of the aircraft by passengers. They do not apply to checked baggage carried in the hold of the aircraft. However, restrictions on Dangerous Goods still apply.
  • Certain exemptions apply for medicines, medical products, medical devices, and baby products that you may need during the flight. Please contact us directly on email enquiries@polynesianairlines.com for more information.
  • Passengers travelling on international flights to/from Samoa to American Samoa and vice-versa need to be aware of the quantity limits for liquids, aerosols and gels that can be taken through a security screening point at the airport.
  • Liquid, aerosol or gel products must be in containers of 100 millilitres or less (broadly equivalent to 100 grams or less).
  • The containers must be carried in one transparent, resealable plastic bag, like the one in the image below.
  • The four sides of the bag’s sealed area must add up to no more than 80 centimetres (e.g. 20×20 cm or 15×25 cm).
  • The plastic bag must be the type that can be sealed and resealed with a sealing mechanism, like a sandwich bag or freezer bag.
  • Only one bag is allowed for each passenger, with exceptions for carers who may carry the bag/s of the people in their care, including children.
  • All containers must fit comfortably into the plastic bag and the bag must be sealed.

While it is our goal to minimize the inconvenience to you as a result of flight disruptions, the reality is that there are extenuating circumstances beyond our control such as poor weather conditions or aircraft defects which can affect our ability to have your flight depart on time. In all such cases, we prioritise the safety of our passengers and crews and aircraft by making sure that suitable weather conditions permit the safe operation of a flight or our licensed engineers and flight crews have certified the release of our aircraft for safe operation.

Once you have purchased your ticket with us, there is no need to reconfirm your flight. The responsibility for checking to make sure you have the correct dates and flight times rests with you. However, we do encourage our customers to give us their local phone contacts in Samoa and American Samoa when making their bookings for the purpose of advising you of any schedule changes as a result of commercial and operational requirements. If you are unsure of your dates of travel and flight times, please contact your nearest Polynesian Airlines’ office or email us on enquiries@polynesianairlines.com