Our fares are non-refundable once tickets have been purchased even if you end up not travelling. If you change your travel plans and cancel your flight voluntarily, we will place the remaining value of your cancelled flight segment after our cancel fee has been deducted into a voucher which you can use for future travel on any Polynesian Airlines’ flight within 12 months from your original book date. Unused vouchers will expire after 12 months and will automatically have no value. Vouchers are transferable subject to the written agreement of the passenger.

For involuntary cancellations due to flight disruptions, please email us directly on This e-mail address is being protected from spambots. You need JavaScript enabled to view it